Cookies Policy

1. Responsible Entity


By means of this notice, Santander Global Technology and Operations, S.L. (hereinafter, “Santander Digital Services”), a Spanish company with its registered office at Avenida de Cantabria s/n, Boadilla del Monte (Madrid), with Tax ID (CIF) B-83325076 and registered in the Companies Register of Madrid in Volume 30541, Folio 47, Section 8, Sheet No. M306988, owner of this website, informs users of the website and the subdomains (hereinafter, the “Portal” or the “Website”) regarding its cookies policy so that they are aware of the cookies that will be used while browsing on the Portal and can give their consent.


This Cookies Policy (hereinafter, the “Cookies Policy”) is complemented by the Privacy Policy of the Website available via the following link



2. What personal data do we process and what are cookies?


Cookies are files that are downloaded and stored in the browser used on the user’s device (PC/smartphone/tablet) to access certain websites and applications and which are used to store and retrieve information about the browsing on that device.


Cookies may be installed either directly by the websites visited by the user or by third parties related to the website. They allow the website to know the user’s activity on the site itself or other sites with which it is related, for example: where the user accesses from, the connection time, the device from which the user accesses (fixed or mobile), the operating system and browser used, the most frequently visited pages, the number of clicks made and data regarding the user’s behaviour on the internet.


The information collected via cookies may include the IP address, date and time of visits to the website, the most visited sections within the website, the connection time, where access is made from, the device from which access is made (fixed or mobile), the operating system and browser used, the number of clicks made and other browsing data.


For more information on how websites and apps use cookies, go to



3. Protection of personal data


In certain circumstances, the use of data storage and retrieval files and devices such as cookies on recipients’ devices may involve the processing of personal data. This data processing will be legitimate provided that the users of the Website have given their consent after having been provided with clear and complete information on its use, in particular the purposes of the data processing with regard to the protection of personal data.


For these purposes, it should be noted that the Cookies Policy is complemented by the Privacy Policy of this Website. 



4. Types of cookies used


The Website uses the following types of cookies:


4.1. Technical cookies or strictly user interface customisation cookies.


These are cookies that have been inserted on the Website by Santander Digital Services in order to provide a specific service requested by the user and to allow the Website to function properly.


For example, technical cookies include those used by Santander Digital Services to control traffic and data communication, identify the session or access restricted areas. User interface customisation cookies are those that allow information to be remembered so that the user can access the service with certain characteristics that may differentiate their experience from that of other users, in this case, the language selected, provided that the user chooses the corresponding characteristic, e.g. selection of the language. As established in section 22(2) of the Spanish Law on Information Society Services and Electronic Commerce (LSSI), consent is also not required for their use.


The following table provides more detailed information regarding the technical and strictly necessary cookies used by Santander Digital Services on the Website:






Allows the website not to show the message more than once to the user.

1 year


Maintains the session status on the site pages. Cookie that links HTTP requests to a specific session (or visit).



Allows the website not to show the message more than once to the user. Stores information about the categories of cookies used by the website and whether or not visitors have given their consent to the use of each of the categories. Allows website owners to prevent cookies from each of the categories from being used on the user’s browser when the user has not given their consent.

1 year

visid_incap_ XXXXXX

Maintains the session status on the site pages

12 months

nlbi_ XXXXXX

Keeps the user accessing the same server for the duration of the session. Used to ensure that user interactions with the website are sent to the correct server.



Uses Azure to manage affinity with the server during the user’s session.



The following table offers more detailed information regarding the functionality cookies of third parties used on the Website:








Youtube widget

Two years


Youtube widget



Youtube widget

6 months


Google Universal Analytics

Used to limit the amount of data recorded by Google on high-traffic websites.

1 hour


4.1  Analytical or performance cookies


In addition to the cookies described in the previous section, this Website installs analytics cookies which require user consent. These cookies allow Santander Digital Services to monitor and analyse the behaviour of users when they browse the website or use the services. Santander Digital Services uses them to measure the activity on the Website and prepare browsing profiles that allow improvements to be made based on the analysis of usage data. The information handled does not allow the user to be uniquely identified.


This Website uses the Google Analytics audience measurement system by Google Ireland Limited, which allows us to understand the behaviour of our users.


If you consent to the installation of web analytics or performance cookies on your device, please note that Google Analytics cookies will be installed. The installation of these cookies may involve the international transfer of your data to the United States, which could involve, in very isolated and specific cases, access to your data by the US authorities for investigative and national security purposes. However, as part of our high standards of compliance in privacy matters, we inform you that Santander Digital Services has signed the Standard Contractual Clauses approved by the European Commission on 4 June 2021 with Google as a guarantee mechanism recognised by the GDPR with the aim of preserving the security of the data that may be subject to international transfer, as well as the adoption of additional measures aimed at protecting the confidentiality and integrity of the same.


More detailed information about these types of cookies can be found in the table below:








Google Analytics

Appears when storing and updating as a single value for each page visited

1 day


Google Analytics

Used to calculate visitor, session and campaign data for site analytics reporting.

24 months


Google Analytics

Used to limit the amount of data recorded by Google on high-traffic websites.

A few seconds


Google Analytics

This cookie enables the Google Analytics function

2 day


Google Analytics

This cookie distinguishes unique users based on their browsing habits

24 months


5. What is the lawful basis for the use of cookies?


Except in the case of strictly necessary, technical and functional cookies that do not require the visitor’s informed consent for their use, Santander Digital Services will only insert cookies on the user’s device with the user’s informed consent. Consent may be given either by clicking on the ‘Accept all cookies’ button or by configuring those for which the user freely chooses to give their consent using the cookie configuration panel that Santander Digital Services has made available to them.



6. Revocation of consent 


You may refuse the use of cookies on this Website and revoke your consent using the following panel:




7. Cookie deletion


In any case, we wish to inform you that you may delete, block or disable cookies at any time through the content and privacy configuration options available on the browser you are using while browsing. Depending on the type of browser used, the procedure for revoking and deleting cookies may be one of the following:


-          Firefox:

-          Internet/Explorer:

-          Safari:

-          Opera:

-          Chrome:


If you delete all cookies from this Website through your browser, you will also delete the settings you have chosen for our cookies.



8. Update of the Cookies Policy and contact details


This Cookies Policy may be modified depending on the cookies used. In the event that new types of cookies are included for which informed consent is required, Santander Digital Services will duly inform the user and seek their consent.


Without prejudice to the terms of the previous paragraph, Santander Digital Services recommends that you review this policy each time you access our Website in order to be properly informed as to how and for what purpose we use cookies and to be aware of any changes in the type of data collected.


If you have any questions regarding the Portal’s Cookies Policy, you may contact Santander Digital Services at the following address: indicating “Cookies Policy” in the subject line.